All customers complaints or inquiries are directed to the Customer Service Department Help Desk, where well equipped, qualified and certified engineers are ready 24 hours a day, 7 days a week, to handle any technical inquiry via email or phone.  The problem is either solved immediately or escalated by the technical support team using an automated Trouble Ticketing system. 

NOL Customers are aware that in most cases the problem is detected prior to the arrival of any complaints and the customers are usually contacted by NOL to try to jointly solve the problem.

NOL Help Desk:

Direct Tel: (202) 7604155

Free Internet Support: 08007770555

Chat Support